[rt-users] RT sending emails on behalf of

Landon Stewart lstewart at iweb.com
Fri Dec 20 16:42:07 EST 2013


On 20 December 2013 13:28, mamir <mamir at ucdavis.edu> wrote:

> Hi,
> This is how the email looks like in Outlook sent by RT (4.2.1):
> rt-dev at rt-dev.org on behalf of test at rt-dev.org
> Greetings,
> bla bla bla
>
> Here is my Autoreply template:
> Sender: rt-dev
> Subject: {$Ticket->Subject}
> RT-Attach-Message: yes



How can I get rid of  "rt-dev at rt-dev.org on behalf of" so only the

test at rt-dev.org appears in email.
>

It’s basically how services like Hotmail/Live/Outlook and Gmail alert
people that the email was sent from a mail server that’s not explicitly
authorized to send mail for that domain.  Add SPF and DKIM records for the
sending domain (from domain).

Also…  I’d use these headers instead of the Sender header:

From:  "Some Friendly Name" <rt-dev at rt-dev.org>
Subject: {$Ticket->Subject}
RT-Attach-Message: yes

-- 
Landon Stewart :: lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
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