[rt-users] Scrip for email to owner when requester corresponds by email?

[Liam Gretton]

Is there an appropriate scrip which will forward correspondence from the 
ticket requester to the owner?

At the moment the requester gets email on correspondence, but not the 
owner. I guess I need an 'On Correspond Notify Owner' scrip, but this 
must be a common enough requirement that I'm sure it must be covered by 
one of the built-in scrips.

In short, I'd like the requestor and owner to be able to carry out 
correspondence entirely by email and only need to access the web 
interface for taking ownership and resolving tickets.

I'm using 4.0.8.

Any help appreciated.

-- 
Liam Gretton                                    liam.gretton at le.ac.uk
Systems Specialist                            http://www.le.ac.uk/its
IT Services                                   Tel: +44 (0)116 2522254
University of Leicester, University Road
Leicestershire LE1 7RH, United Kingdom