[rt-users] (RT::Authen::ExternalAuth) "email exists" problem authenticating trough AD

Maximilien Drouet mdrouet at randco.fr
Tue Jul 23 03:31:51 EDT 2013


Hello,


Anyone with an idea ?
I've tried many times without any success.



Thanks for your help.


On Fri, Jul 5, 2013 at 4:18 PM, Maximilien Drouet <mdrouet at randco.fr> wrote:

> Hi,
>
>
> Both AD & RT have a user matching email && Username.
>
> Regarding RealName, yes I read about it but in my case, real names are
> NEVER the same they use Kevin FALCONE, KEVIN A FALCONE, KEVIN B FALCONE,
> and so on. But yes you're right about what's documented.
>
>
> On Fri, Jul 5, 2013 at 4:14 PM, Kevin Falcone <falcone at bestpractical.com>wrote:
>
>> On Thu, Jul 04, 2013 at 05:00:23PM +0200, Maximilien Drouet wrote:
>> >    As you can see in the log output I successfully find the user BUT I
>> have an error "Couldn't
>> >    create user myuser  " which I don't understand because YES user
>> exists but I just want to
>> >    authenticate not recreate a user.
>>
>> Does the user exist with a matching Email Address AND username? Or is
>> the username different.
>>
>> Also, as documented, you probably shouldn't be using RealName here:
>>
>> >    50  'attr_match_list' => [
>> >    51  'Name',
>> >    52  'EmailAddress',
>> >    53  'RealName',
>> >    54 ],
>>
>> It means you can't have two users named Kevin Falcone in your RT.
>>
>> -kevin
>>
>
>
>
> --
> Max
>
>


-- 
Cordialement,

Maximilien DROUET
Consultant Systèmes & Réseaux
RANDCO, Cabinet de conseil en Réseau, Sécurité & Systèmes
19 Rue Pierre LESCOT
75001 Paris
Mob. 06.30.91.70.09
Fax. 01.72.74.44.01
http://www.randco.fr
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