[rt-users] (RT::Authen::ExternalAuth) "email exists" problem authenticating trough AD

Maximilien Drouet mdrouet at randco.fr
Fri Jul 5 10:18:04 EDT 2013


Hi,


Both AD & RT have a user matching email && Username.

Regarding RealName, yes I read about it but in my case, real names are
NEVER the same they use Kevin FALCONE, KEVIN A FALCONE, KEVIN B FALCONE,
and so on. But yes you're right about what's documented.


On Fri, Jul 5, 2013 at 4:14 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Thu, Jul 04, 2013 at 05:00:23PM +0200, Maximilien Drouet wrote:
> >    As you can see in the log output I successfully find the user BUT I
> have an error "Couldn't
> >    create user myuser  " which I don't understand because YES user
> exists but I just want to
> >    authenticate not recreate a user.
>
> Does the user exist with a matching Email Address AND username? Or is
> the username different.
>
> Also, as documented, you probably shouldn't be using RealName here:
>
> >    50  'attr_match_list' => [
> >    51  'Name',
> >    52  'EmailAddress',
> >    53  'RealName',
> >    54 ],
>
> It means you can't have two users named Kevin Falcone in your RT.
>
> -kevin
>



-- 
Max
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