[rt-users] New action and ticket status

Asanka Gunasekera asanka_gunasekera at yahoo.co.uk
Fri Jul 26 07:34:36 EDT 2013


Hi just some more information I am using "RT 4.0.15 Documentation Customizing/Lifecycles" as a guid but I am using RT 4.0.1

Regards 



________________________________
 From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com> 
Sent: Friday, 26 July 2013, 15:33
Subject: New action and ticket status
 


Hi, I am using RT 4 and I my magement wants me to add new status and a action to say "Waitng on Customer to respond" I am trying this using LifeCycles but I am getting no ware.

Am I doing the right thing (to use LifeCycles)?

I am not sure if the above information is enough?

Thanks and Regards
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