[rt-users] Migration Prep

Paul O'Rorke paul at tracker-software.com
Mon Jul 29 17:57:49 EDT 2013


I guess I should add that although I cannot log into RT through the WEB 
I can confirm that both root and rtuser can access mysql locally via the 
command line.  I guess however that although the users that RT runs as 
can access MySQL that does not mean that the users defined in there are 
working...


*Paul O'Rorke*
Tracker Software Products
paul at tracker-software.com <mailto:paul.ororke at tracker-software.com>

On 7/29/2013 2:30 PM, Paul O'Rorke wrote:
> Thanks Kevin,
>
> I'm going through that right now.  I must admit I'm a little confused 
> by the whole LifeCycle thing.  I'm going through 
> http://bestpractical.com/docs/rt/4.0/customizing/lifecycles.html now 
> to see if I can swing this.
>
> In the meanwhile I am finding that after running *make 
> upgrade-database* (took me through all the upgrades from 3.8.4 to 
> 4.0.15) and then trying to set up Apache again I'm running into a loop 
> on the login page.  If I run Apache I don't get a login page at all.  
> If I stop Apache and start
> /opt/rt4/sbin/rt-server
> then I get:
>
> Reason: your browser did not supply a Referrer header 
> (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:397)
> [Mon Jul 29 21:25:46 2013] [notice]: Marking original destination as 
> having side-effects before redirecting for login.
> Request: /rt/NoAuth/Login.html?next=d820f5cbf943dfe116cbee257b840411
> Reason: your browser did not supply a Referrer header 
> (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:397)
> [Mon Jul 29 21:26:00 2013] [error]: FAILED LOGIN for root from 
> 192.168.0.254 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:753)
> [Mon Jul 29 21:26:12 2013] [error]: FAILED LOGIN for rtuser from 
> 192.168.0.254 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:753)
>
> I'm assuming I've not actually managed to get my database upgraded 
> properly as I'm very confident of the credentials used (tried others 
> as well that worked in 3.8.4).  After running *make upgrade-database* 
> do I still need to do the individual upgrades in each of the README 
> files for the various updates or does *make upgrade-database* 
> effectively do the same?
>
> Thanks
>
>
> *Paul O'Rorke*
> Tracker Software Products
> paul at tracker-software.com <mailto:paul.ororke at tracker-software.com>
>
>
> On 7/26/2013 5:53 AM, Kevin Falcone wrote:
>> On Thu, Jul 25, 2013 at 01:47:07PM -0700, Paul O'Rorke wrote:
>>>     I meant the README Docs in the installer archive mostly.
>>>
>>>     My concern with the migration is that I used custom statuses for queues and I have to now use
>>>     the LifeCycle set up.  I wasn't sure how the DB restore would go because I imagine I'm going
>>>     to have different fields in my database than what 4.0.18 expects.  Anyway - installing 4.0.14
>>>     on my new server now and will get back I'm sure if I run into any troubles...
>> To start, just port your custom statuses to LifeCycles.  That should
>> be as easy as adding them to the active and inactive lists and
>> defining some transitions.
>>
>> Once you're migrated, you can deal with tweaking them to be more
>> complicated.
>>
>> -kevin
>

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