[rt-users] Notify all possible workers a ticket is available
Cena, Stephen (ext. 300)
SJC at qvii.com
Wed Jun 5 09:31:59 EDT 2013
If I want to notify all potential workers in a queue a new ticket is
available, would Notify Other Recipients be what I'm looking for? The
manager of the service department wants the following behavior: If a
ticket is created and not assigned to a user, then all possible users
that could take the ticket should receive an email a ticket is waiting.
850 Hudson Ave.
Rochester, NY. 14620
sjc at qvii.com
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