[rt-users] Can't remove Quick Create & Can you reverse the order of history?

[Thomas Sibley]

On 05/08/2013 01:00 PM, Cena, Stephen (ext. 300) wrote:
> I've got two questions:
>  
> 1. I just did an upgrade from 4.0.11 to 4.0.12 & all seemed well. Due to
> people not using the full ticket Create, I decided to globally remove
> "Quick Create" from "RT At A Glance". However, when I do that I get the
> following error:
>  
> admsjc at helpdesk:/var/log/apache2$
> <mailto:admsjc at helpdesk:/var/log/apache2$> tail error.log
>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335]
>   [/opt/rt4/share/html/autohandler:53]
> (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)
> [Wed May  8 19:53:28 2013] [error]: Can't call method "Content" on an
> undefined value at /opt/rt4/share/html/Admin/Global/MyRT.html line 69.
>  
> Stack:
>   [/opt/rt4/share/html/Admin/Global/MyRT.html:69]
>   [/opt/rt4/share/html/Admin/autohandler:49]
>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:634]
>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335]
>   [/opt/rt4/share/html/autohandler:53]
> (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)

I can't reproduce this problem and looking at the code don't see how it
would happen.  Do you have any local customizations?

Can you send us the output of running this SQL query?

select id, Name, Description, ObjectType, ObjectId from Attributes where
ObjectType='RT::System';

Could you also navigate to Configuration -> Tools -> System Config in
RT, save that page as HTML, and send the file?  Make sure any sensitive
data is redacted first.