[rt-users] Use default global scrips for all queues but one?

ktm at rice.edu ktm at rice.edu
Tue Apr 8 11:51:58 EDT 2014


On Tue, Apr 08, 2014 at 11:48:03AM -0400, Jeff Blaine wrote:
> Hi all,
> 
> We 8 queues, all of which make use of the default global scrips.
> 
> We have a need to set up 1 more queue where we don't want some of
> the global scrips to run (we want to override some or do away with
> some entirely).
> 
> Before I just start flailing at this, I figured I'd ask. I suspect
> someone has to have wanted this in RT's many years.
> 
> Is there anything smart in RT to allow this?
> 
> Do queue-owned scrips take precedence in some way? What's the
> mechanism?
> 
> Or am I going to have to (yikes)... make a copy of the current set
> of global scrips for each of the existing 8 queues, and then 1 more
> customized copy for the 1 queue?

4.2 should allow this. You can also modify the Default Scrips and add
a User Defined Condition that returns 0 if the Queue is on that you
want to exempt.

Cheers,
Ken



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