[rt-users] Let customers see tickets in selfservice interface

scott.dalzell scott.dalzell at aveva.com
Thu Jan 9 11:19:12 EST 2014


i would create a group (Group_CompanyA) and then create a generic user for
that group that everyone in companyA could use.

i would then assign Group_CompanyA to the queue (CompanyA) under the 'group
rights' tab. giving the group at least 'view queue' create ticket, and reply
to ticket rights 

That should be enough so the generiic user of companyA can view and create
tickets for the CompanyA queue

Also if you have a different generic user for each queue it will mean the
home page will only show tickets relating to that companies Queue





--
View this message in context: http://requesttracker.8502.n7.nabble.com/Let-customers-see-tickets-in-selfservice-interface-tp56218p56223.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.


More information about the rt-users mailing list