[rt-users] Let customers see tickets in selfservice interface
scott.dalzell at aveva.com
Thu Jan 9 11:19:12 EST 2014
i would create a group (Group_CompanyA) and then create a generic user for
that group that everyone in companyA could use.
i would then assign Group_CompanyA to the queue (CompanyA) under the 'group
rights' tab. giving the group at least 'view queue' create ticket, and reply
to ticket rights
That should be enough so the generiic user of companyA can view and create
tickets for the CompanyA queue
Also if you have a different generic user for each queue it will mean the
home page will only show tickets relating to that companies Queue
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