[rt-users] [rt-announce] RT 4.2.5 released (was: RT 4.2.4 released)

[Gerald Vogt]

I have tried the upgrade from 4.2.3 to 4.2.5. Still the same problem:
The "RT at a glance" page starts up with an empty body. I see the menus
and the bar with the title and the new ticket button. Nothing else below
that.

I have narrowed down the problem to /share/html/Elements/MyRT.

If I replace the file after the upgrade with the file from 4.2.3, clear
the mason cache and restart the server it all is back to normal. Thus, I
would say the problem lies somewhere in these changes:


$ diff rt-4.2.{3,5}/share/html/Elements/MyRT
69c69
< $Portlets ||= $session{'my_rt_portlets'};
---
> $Portlets ||= $user->Preferences('HomepageSettings');
71,74c71,72
<     my ($default_portlets) =
RT::System->new($session{'CurrentUser'})->Attributes->Named('HomepageSettings');
<     $Portlets = $session{'my_rt_portlets'} = $user->Preferences(
<         HomepageSettings => $default_portlets?
$default_portlets->Content: {},
<     );
---
>     my ($defaults) =
RT::System->new($session{'CurrentUser'})->Attributes->Named('HomepageSettings');
>     $Portlets = $defaults ? $defaults->Content : {};

-Gerald


On 23.05.14 07:02, Gerald Vogt wrote:
> Does anyone have an idea what caused this and how to fix it?
> 
> -Gerald
> 
> On 15.05.14 07:10, Gerald Vogt wrote:
>> On 14.05.2014 22:03, Alex Vandiver wrote:
>>> On 05/14/2014 02:36 AM, Gerald Vogt wrote:
>>>> I have upgraded from 4.2.3 to 4.2.4 and after the upgrade users only
>>>> see an empty rt at a glace page after log in.
>>>
>>> Have you customized your homepage from the global default?  Did all
>>
>> I have changed the global RT at a glance, if that's what you mean by
>> "home page".
>>
>>> users have this problem?  Was there anything in the error logs when
>>
>> I can't tell about other users but I saw it with my account and the root
>> account.
>>
>>> users logged in?
>>
>> apache error logs look normal.
>>
>>>> If I check the rt at a glance settings in the "Logged in" menu I can
>>>> see that everything has been cleared out. It was O.K. in 4.2.3.
>>>
>>> By this, I presume you mean /Prefs/MyRT.html ?  Did it offer the
>>
>> Exactly.
>>
>>> expected list under "Available"?
>>
>> Yes. Everything is in the "Available" list and I am able to reconfigure
>> the page or even do a "Reset to default" and it gets populated with the
>> normal entries. After I save the "RT at a glance" page is back to normal
>> again..
>>
>>> Can you navigate to Admin → Tools → System Configuration and show the
>>> value of "HomepageSettings" found under "Global attributes"?
>>
>> HomepageSettings {
>>           'body' => [
>>                       {
>>                         'name' => 'My Tickets',
>>                         'type' => 'system'
>>                       },
>>                       {
>>                         'name' => 'Unowned Tickets',
>>                         'type' => 'system'
>>                       },
>>                       {
>>                         'name' => 'Tickets I have created',
>>                         'type' => 'system'
>>                       },
>>                       {
>>                         'name' => 'QuickCreate',
>>                         'type' => 'component'
>>                       }
>>                     ],
>>           'sidebar' => [
>>                          {
>>                            'name' => 'MyReminders',
>>                            'type' => 'component'
>>                          },
>>                          {
>>                            'name' => 'Quicksearch',
>>                            'type' => 'component'
>>                          },
>>                          {
>>                            'name' => 'RefreshHomepage',
>>                            'type' => 'component'
>>                          }
>>                        ]
>>         }
>>
>>
>>
>> -Gerald
>>
>