[rt-users] Enable requestors to view ticket without logging in

Rinke Colen rcolen at experty.com
Mon Nov 3 06:56:42 EST 2014


Dear community,

Is there anyone who can help me on this?

Best regards,


Rinke


On Wed, Oct 29, 2014 at 9:51 AM, Rinke Colen <rcolen at experty.com> wrote:
> L.S.
>
> I have set up user accounts for IT staff, but not for any other
> people. There is no LDAP or other directory integration. We have only
> internal customers.
>
> Customers create tickets by sending an email. The automated response
> contains a link to the ticket. When the requestor follows that link,
> they are required to log in. Since they don't have a user account they
> can't.
>
> How can I enable requestors to view their tickets without logging in?


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