[rt-users] Stop Auto-Reply message to specific address

Davis Johny davis.johny at in.fcm.travel
Mon Nov 3 23:45:53 EST 2014


Hi,

By adding Custom condition script on script as below helped me on
restricting sending mails to particular domain. May be this will help !!
---------------------------------------------------------------------------------
my @allowList = (
'support at in.fcm.travel'
);

my $transactionType = $self->TransactionObj->Type;
my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);

if ($transactionType eq 'Correspond') {
  for (@allowList) {
    return 1 if ($ticketRequestor eq lc("$_"));
  }

  # wildcard matches
  return 1 if ($ticketRequestor =~ m/\@domain\.co\.in/i);
  return 0;
}
return;
---------------------------------------------------------------------------------

Regards,
DJ


On 4 November 2014 03:49, Kevin Falcone <falcone at bestpractical.com> wrote:

> On Wed, Oct 29, 2014 at 05:45:11PM +0000, Todd French wrote:
> > The automated systems addresses show up in the user list and I tried
> removing
> > the email field from those entries but RT is still attempting to deliver
> the
> > autoreply.
>
> This is the standard solution and works quite well for us.
> You leave the username as the email address and blank out the Email
> Address field.
>
> If that is not working, you will need to show the user record, an
> email being replied to and the email being sent, complete with useful
> headers and debug logs.
>
> -kevin
>
> --
> RT Training November 4 & 5 Los Angeles
> http://bestpractical.com/training
>
>
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