[rt-users] Problem with date

Landon Stewart lstewart at iweb.com
Wed Nov 19 17:06:56 EST 2014


On Nov 19, 2014, at 11:18 AM, Bryon Baker <bbaker at copesan.com> wrote:
> The dates printed to the console are correct but when I view the ticket the resolved date is different than the dates printed to the console by 6 hours.  This seems to me to be the off set for the time zone.  What do I need to add for Request Tracker to take the date as is?

Hi Byron,

AFAIK RT provides it's own offset when printing dates/times in the UI so one must store the date/time as UTC.  What is printed on the console should actually be UTC.  Date/Time entered by users or stored in any way need to be converted to UTC first.

More info:
http://bestpractical.com/docs/rt/latest/RT_Config.html#Date-and-time-handling <http://bestpractical.com/docs/rt/latest/RT_Config.html#Date-and-time-handling>

Landon Stewart : lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
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