[rt-users] Increase size of attachment when using web interaface to attach items

Daniel Moore Daniel.Moore at osbornewood.com
Wed Aug 5 10:08:49 EDT 2015


Here is the error in the logs:

mod_fcgid: error reading data, FastCGI server closed connection, referrer: https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber)

V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com]<mailto:[mailto:rt-users-bounces at lists.bestpractical.com]> On Behalf Of Daniel Moore
Sent: Wednesday, August 05, 2015 9:57 AM
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: [rt-users] Increase size of attachment when using web interaface to attach items

Hello,

I need to know how to increase the size of attachments when using the web interface to attach items to the ticket.

Steps to follow:

Click any ticket number > click Actions in the top right corner >(drop down menu) click Reply

Click Browse underneath the big message box. Find your item , select it, and click open.

Then click Update Ticket.

The item I am trying to upload is a ".exe" file that is 34 MB

It doesn't return an error on RT just doesn't attach anything. I haven't checked the Linux logs yet but I know there has to be an RT Config setting that will enable this.

PS#### I have already adjusted the settings for the mail and it doesn't work for the web interface.


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

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