[rt-users] Increase size of attachment when using web interaface to attach items

Daniel Moore Daniel.Moore at osbornewood.com
Wed Aug 5 10:45:27 EDT 2015


Hello,

Thank you for  the information.

I am just very confused on where to update this. The link you gave helps me understand why I need to make changes but doesn't really tell me where.

I am not good with Linux so I  don't understand where mod_fcgi is?

Can you point me in the direction of where I need to make the change?


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

From: Joanne McClintock [mailto:joanne.mcclintock at uwaterloo.ca]
Sent: Wednesday, August 05, 2015 10:30 AM
To: Daniel Moore
Subject: RE: Increase size of attachment when using web interaface to attach items

Have you checked the FcgidMaxRequestLength value for your server?  In older versions of mod_fcgid, the value was set to 1GB-it's much, much smaller by default in versions since 2.3.6.  There's a bit more information here:
https://bestpractical.com/docs/rt/latest/web_deployment.html#mod_fcgid


From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com]<mailto:[mailto:rt-users-bounces at lists.bestpractical.com]> On Behalf Of Daniel Moore
Sent: Wednesday, August 05, 2015 10:08 AM
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Increase size of attachment when using web interaface to attach items

Here is the error in the logs:

mod_fcgid: error reading data, FastCGI server closed connection, referrer: https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber)

V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Daniel Moore
Sent: Wednesday, August 05, 2015 9:57 AM
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: [rt-users] Increase size of attachment when using web interaface to attach items

Hello,

I need to know how to increase the size of attachments when using the web interface to attach items to the ticket.

Steps to follow:

Click any ticket number > click Actions in the top right corner >(drop down menu) click Reply

Click Browse underneath the big message box. Find your item , select it, and click open.

Then click Update Ticket.

The item I am trying to upload is a ".exe" file that is 34 MB

It doesn't return an error on RT just doesn't attach anything. I haven't checked the Linux logs yet but I know there has to be an RT Config setting that will enable this.

PS#### I have already adjusted the settings for the mail and it doesn't work for the web interface.


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

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