[rt-users] RT not sending out email on Forward

Jérôme Charaoui jcharaoui at cmaisonneuve.qc.ca
Fri Aug 7 16:08:37 EDT 2015

I found the problem: the scrips handling forwarded messages were simply 
missing. Upon trying to recreate them, I also noticed the scrip 
conditions related to forwarding messages were also missing... ouch!

I fixed my problem by first adding the scrip conditions via SQL and then 
recreating the scrips via the web interface, using 
https://github.com/bestpractical/rt/blob/rt-4.2.8/etc/initialdata as my 


Jérôme Charaoui
Technicien informatique
Collège de Maisonneuve

Le 2015-08-07 15:08, Jérôme Charaoui a écrit :
> Hi,
> I just upgraded RT from 4.0.19 to 4.2.8 on a Debian jessie system.
> One issue I haven't had any success in solving is that Forward
> operations on tickets and transactions do not actually send out any
> mail, even though they appear to be successful to the user. A
> "forwarded" transaction is recorded in the ticket history, although no
> "outgoing mail" transaction is created. I've made sure to test this with
> an email address completely outside of RT and with tickets containing
> correspondence (not only comments).
> What's more, other RT operations such as Correspond do actually send out
> mail without any issues, so I'm confident I can rule out any issue with
> the MTA.
> I've looked at the logs (up to 'debug' level) in the hopes of catching
> an error, to no avail. The MTA's log doesn't contain any traces of these
> forwarded messages. I've checked permissions (granted) and templates
> (contain default values) related to forwarding, and still, everything
> appears normal.
> Thanks,

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