[rt-users] Is setting up RT to create tickets via Gmail possible?

Landon Stewart lstewart at iweb.com
Fri May 15 16:59:34 EDT 2015


On May 15, 2015, at 1:52 PM, hydn <hydn79 at gmail.com> wrote:
> ... However, when a reply is posted via email, how can the reply email be retrieved and posted back to RT?

The email should be "From" an email address that pipes directly to rt-mailgate.  However you do that is up to you but that's generally how it's done.  If you want to use an external POP3 account you can use fetchmail or getmail to download the mail and pipe each message to rt-mailgate but all mail to the From address needs to pipe to rt-mailgate somehow so that all replies are fed to RT.

Landon Stewart : lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932

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