[rt-users] Help with Scrip for child / dependent tickets

Aaron Guise aaron at guise.net.nz
Sun May 17 19:55:02 EDT 2015


Hi Jon,

I had a similar requirement I suppose.   I had an original (Parent) ticket
and this ticket has two dependent tickets at a certain stage before
proceeding down the rest of the workflow.   I achieved this requirement by
having a scrip running when the dependent tickets are completed to check
whether the other dependent is closed and if it is then to progress the
parent ticket status.  I think effectively it is probably the same general
thing you are trying to do.

This is the custom action from my scrip.

my $CurrentUser =
   RT::CurrentUser->new( $self->TransactionObj->Creator );
# Put actions in scope of our user
my $Ticket =
   new RT::Ticket($CurrentUser);# New ticket object
$Ticket
   ->load( $self->TicketObj->id );
my $MemberOf =
  $self->TicketObj->DependedOnBy;    # Find the Parent Ticket Identifier.
my $Link   = $MemberOf->Next;                 # Get the Link for Parent
Object.
my $Parent = new RT::Ticket($CurrentUser);    # New Parent ticket object
$Parent->load( $Link->BaseObj->id );
my $Queue = $Parent->QueueObj;

my $children = new RT::Tickets( $CurrentUser );
              $children->LimitDependedOnBy ($Parent->id);

my $complete = 0;

while (my $child = $children->Next){
    if ($child->Status eq 'Completed'){
        $complete = $complete + 1;
    }
}

if ( $complete == 2 ) {
    # Both tickets are completed so we can progress
    $Parent->SetStatus('In Progress-Allocate Resources');
    $Parent->Comment( 'Content' => 'Design/Consent phase completed');
}

--
Regards,

Aaron

On Sat, May 9, 2015 at 2:03 AM Jon Witts <jwitts at queenmargarets.com> wrote:

> Hi there,
>
> We are wanting to have a scrip run on our queues which will move a ticket
> back to the "open" state if all of its child and dependent tickets are
> closed (resolved, rejected or deleted).
>
> I have found Ruslan's scrip which opens a ticket once all of its child
> tickets are closed here on the wiki:
> http://requesttracker.wikia.com/wiki/OpenTicketOnAllMemberResolve which
> works great. However we have tried to edit this to work on depending /
> dependent tickets but cannot get it working. Here is the scrip, can anyone
> see what we are missing?
>
> ----------------------------
>
> # end if setting this ticket to "resolved, deleted or rejected"
> return 1 if ($self->TransactionObj->NewValue !~
> /^(?:resolved|deleted|rejected)$/);
>
>   # current ticket is a dependant of (Depended on by some parents)
>   my $DependedOnBy = $self->TicketObj->DependedOnBy;
>   while( my $l = $DependedOnBy->Next ) {
>     # we can't check non local objects
>     next unless( $l->TargetURI->IsLocal );
>     # if dependant ticket is not in active state then scrip can skip it
>     next unless( $l->TargetObj->Status =~
> /^(?:new|open|stalled|pending|planning|holiday)$/ );
>
>     # the dependant ticket has dependencies (current ticket is one of them)
>     my $ds = $l->TargetObj->DependsOn();
>
>     my $flag = 0;
>     while( my $d = $ds->Next ) {
>       next unless( $d->BaseURI->IsLocal );
>       next unless( $d->BaseObj->Status =~
> /^(?:new|open|stalled|pending|planning|holiday)$/ );
>       $flag = 1;
>       last;
>     }
>     # shouldn't open dependant if some dependency is active
>     next if( $flag );
>     # All dependent tickets closed - open depending ticket
>     $l->TargetObj->SetStatus('open');
>   }
>
> return 1;
>
> ------------------
>
> Once we can get this scrip working we would ideally like a single scrip
> which will check all tickets on status change to see if it has a parent or
> depending ticket; and then if all child or dependent tickets for its parent
> are closed, to reopen the parent...
>
> Any help greatly received!
>
> Jon
>
>
> -----------------------------------------------------
>
> Jon Witts
> Director of Digital Strategy
> Queen Margaret's School
> Escrick Park
> York YO19 6EU
>
> Telephone: 01904 727600
> Fax: 01904 728150
>
> Website: www.queenmargarets.com
>
>
> This email has been processed by Smoothwall Anti-Spam - www.smoothwall.net
>
>
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