[rt-users] Unable to create scrips in RT 4.2.12

David Ramage dramage at lsnetworks.net
Mon Nov 9 18:53:58 EST 2015


Good afternoon,
I recently inherited a RT installation.  After upgrading our test system to 4.2.12 I am unable to create scrips, either locally or for a specific queue.  I get a standard "An internal error has occurred" message from the web UI, and the following in syslog:

[17510] Can't call method "Queue" on an undefined value at /opt/rt4/sbin/../lib/RT/Scrip.pm line 450.#012#012Stack:#012  [/opt/rt4/sbin/../lib/RT/Scrip.pm:450]#012
[/opt/rt4/share/html/Admin/Elements/EditScrip:83]#012
[/opt/rt4/share/html/Widgets/TitleBox:56]#012
[/opt/rt4/share/html/Admin/Elements/EditScrip:89]#012
[/opt/rt4/share/html/Admin/Queues/Scrip.html:52]#012
[/opt/rt4/share/html/Admin/autohandler:49]#012
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012
[/opt/rt4/share/html/autohandler:53]#012

I have verified that the undefined value is $args{'TicketObj'} in the Stage function in Scrip.pm, but haven't gotten any further.  I'll be greatful for any suggestions.
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