[rt-users] Change default queue in "Quick ticket creation" area

Russell Jones russell-list at jonesmail.me
Wed Sep 23 12:55:29 EDT 2015


Hi all,

How do I change the default queue that is selected in the quick ticket 
creation area? Doing some research led me to the "Default queue" drop 
down in user preferences, and this does indeed change the queue that is 
selected by default next to the "New ticket in" button at the top right, 
but it does not change the selected queue for the "Quick Ticket 
Creation" box.

Any help is greatly appreciated. Thanks!



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