[rt-users] RT stops occasionally sending mail

Sternberger, Sven sven.sternberger at desy.de
Tue Sep 29 04:22:11 EDT 2015


Hello!

I use RT4.2.11 on Ubuntu14.04

since a week I notice that mail occasionally is not sended by notify  scrips. 
They are also not in the history and in the log I see

Sep 28 13:40:40 rthost RT: [16910] Scrip Prepare 483 died. - Can't locate object method "" via package "RT::Action::Notify" at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 594.#012#012Stack:#012  [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:594]#012  [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:152]#012  [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012  [/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012  [/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012  [/opt/rt4/sbin/../lib/RT/Scrips.pm:342]#012  [/opt/rt4/sbin/../lib/RT/Transaction.pm:189]#012  [/opt/rt4/sbin/../lib/RT/Record.pm:1693]#012  [/opt/rt4/sbin/../lib/RT/Ticket.pm:1613]#012  [/opt/rt4/sbin/../lib/RT/Ticket.pm:1506]#012  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:2349]#012  [/opt/rt4/share/html/Ticket/Display.html:165]#012  [/opt/rt4/local/html/Ticket/Update.html:304]#012  [/opt/rt4/share/html/Ticket/autohandler:66]#012  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012  [/opt/rt4/share/html/autohandler:53]

or 

Sep 24 15:16:31 rthost RT: [26426] Scrip Prepare 481 died. - Can't locate object method "" via package "MIME::Entity" at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 180.#012#012Stack:#012  [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:180]#012  [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012  [/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012  [/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012  [/opt/rt4/sbin/../lib/RT/Scrips.pm:342]#012  [/opt/rt4/sbin/../lib/RT/Transaction.pm:189]#012  [/opt/rt4/sbin/../lib/RT/Record.pm:1693]#012  [/opt/rt4/sbin/../lib/RT/Ticket.pm:1613]#012  [/opt/rt4/sbin/../lib/RT/Ticket.pm:1506]#012  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:2349]#012  [/opt/rt4/share/html/Ticket/Display.html:165]#012  [/opt/rt4/local/html/Ticket/Update.html:304]#012  [/opt/rt4/share/html/Ticket/autohandler:66]#012  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012  [/opt/rt4/share/html/autohandler:53]

In the webserver log I can't see anything special. Any idea what could be the problem

regards

Sven

Sven Sternberger
System Engineer
Tel.: 040/8998-4397
DESY IT


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