[rt-users] Ticket detail is not shown when create new ticket

MYREN sharizan at myren.net.my
Sun Jun 26 19:49:24 EDT 2016


Hi Dustin,

Thank you for your suggestion. I reset the browser as advised but still it is not appear. Opening the create new ticket page on other laptop also not showing the ticket detail field.

Regards,
Sharizan

> On 24 Jun 2016, at 10:15 PM, Dustin Graves <dustin at bestpractical.com> wrote:
> 
> Hi Sharizan,
> 
> This looks like you have the RT 4.2.x version cached in your web browser. If you do a hard reset to clear your cache and refresh it should work.
> 
> Thank you,
> Dustin
> 
>> On Jun 24, 2016, at 8:09 AM, Sharizan Sumuui <sharizan at myren.net.my> wrote:
>> 
>> Hi,
>> 
>> I have newly installed RT4.4.0 but text field for ticket detail is not appearing when I create new ticket.
>> Appreciate your expert advice on this abnormality.
>> <Screen Shot 2016-06-24 at 7.13.11 PM.png>
>> 
>> Thank you
>> Regards,
>> Sharizan Sumuui
>> 
>> <Screen Shot 2016-06-24 at 7.13.11 PM.png>---------
>> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
>> * Los Angeles - September, 2016
> 
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