[rt-users] API - Forward/Vb externally

Joel Bergmark joel.bergmark at t3.se
Mon May 9 04:20:59 EDT 2016


Hi everyone,

Just looking for some suggestions, we are in the processes of implementing our CRM system to talk to the REST API, and I got stuck a bit on the best way to use the API to create a ticket and then forward the information in the ticket to external party by email.

In our case we have 15 different Queues that different departments work in, many of them are for both internal (RT/CRM) and external communication. And some of them does not really fit for "On create autoreply to requestors".

Have anyone of you guys set up a similar thing, or does anyone have a better way to do this?

Regards, Joel.




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