[rt-users] API - Forward/Vb externally

Joel Bergmark joel.bergmark at t3.se
Tue May 10 03:21:34 EDT 2016


Hi again,

Made a small but ugly flowchart on how i would like it to work. I also found several people asking for similar functionality. Does anyone know if this is possible with RT today? (Either create ticket then auto forward, or create ticket then use the api on that ticket to forward externally)?

https://docs.google.com/drawings/d/1QMptft9mywdzNtqp6Juq5RJw1tCJJy3-3DZ5ZlP8mB0/edit?usp=sharing

Regards, Joel

Från: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] För Joel Bergmark
Skickat: den 9 maj 2016 10:21
Till: rt-users at lists.bestpractical.com
Ämne: [rt-users] API - Forward/Vb externally

Hi everyone,

Just looking for some suggestions, we are in the processes of implementing our CRM system to talk to the REST API, and I got stuck a bit on the best way to use the API to create a ticket and then forward the information in the ticket to external party by email.

In our case we have 15 different Queues that different departments work in, many of them are for both internal (RT/CRM) and external communication. And some of them does not really fit for "On create autoreply to requestors".

Have anyone of you guys set up a similar thing, or does anyone have a better way to do this?

Regards, Joel.




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