[rt-users] Template snippet causes template to silently fail

[Alex Hall]

Hi all,
The way our company uses RT, there's no need to distinguish between
comments and replies, and users may use either one without realizing the
difference. In my new email template, I want to show whichever was set. My
template works fine without the two if statements I'm trying to use, but as
soon as I put them in, it fails. The odd thing is that, though the email
using the template is never sent, I don't get any errors at all. When I was
missing a dollar sign earlier, I got an error--an error not really related
to the dollar sign, but an error. Now, though, I get nothing whatsoever.
Here's the snippet:

{ if (my $transactionCorrespond = $Transaction->correspond) {
$transactionCorrespond
} elsif (my $transactionComment = $Transaction->comment) {
$transactionComment }
}

I don't know what's so wrong with that bit of code, but there must be
something. I don't really speak Perl, and the only page I've found thus far
that enumerates the Transaction object properties isn't overly helpful, so
I'm guessing at the properties I need. Can anyone see what I've done wrong
here? Thanks.

-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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