[Rtir] Formatted output from RTIR

Kevin Falcone falcone at bestpractical.com
Mon Mar 12 19:55:41 EDT 2012

On Mon, Mar 12, 2012 at 03:48:13PM +0000, Matt Newham wrote:
>    Hey guys. Im wondering if it is possible to create "outputs" from RTIR - for example if I want
>    to issue a paper based report about an incident, can I automatically extract metadata from the
>    RT Incident Report and import it into a Word/HTML template?
>    Im very sure this is practical and possible, however thought I would get the lists thoughts
>    and ask if anyone has done anything similar?

You can export data from any search result, there are a few built-in
statistical reports, you can write your own HTML::Mason code to pull
data using the API or you can point a reporting tool such as Business
Objects or any of the various other options at the RT Database in a
read-only mode to pull data.

Without knowing more about what you want to do, it's difficult to make
specific suggestions.


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