[Rtir] Almost implemented... emails creating new everything though!
holleran.kevin at gmail.com
Tue Apr 2 14:21:56 EDT 2013
I ALMOST have RT/IR implemented...
I email in, it passes to the rt-mail script, and places it appropriately in
the correct queue. However, it is creating a new instance of everything.
For instance, if I email in with the incident # in the subject line, it
creates a new block with that incident number. I have tried it with a
proper incident number the Block should be linked to, and the # of a
previously created block. Instead, it just creates a new block.
Am I misunderstanding the functionality?
Thank you for your continued help.
-------------- next part --------------
An HTML attachment was scrubbed...
More information about the Rtir