[Rtir] Automating the creation of an Investigation from an Incident

[Landon Stewart]

Hello,

I'm able to create tickets since I've already automated the creation of an
Incident and linking multiple Incident Reports to it depending on some
specific criteria.

My question is duplicating the process of launching an Investigation from
an Incident as closely as possible to the web UI but on an automated basis.

I'm having trouble figuring out two points on this subject:
1) How to get the Templates to be used during ticket creation, will this
happen automatically or do I need to specify a template during creation?
2) How to attach the Incident Reports that are linked to the Incident to
the Investigation (similar to
clicking the "Details" button and selecting all of the Incident Reports
while launching an Investigation via the web UI.

Is this just a matter of building the MIMEObj with the contents of those
Incident Reports as attachments similar to the wikia.com entry at
http://requesttracker.wikia.com/wiki/ForkIntoNewTicket ?

Thank you for any advice or confirmations you can provide.

-- 
Landon Stewart :: lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
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