[Bps-public-commit] r11264 - experiments/rt-rules

[jesse at bestpractical.com]

Author: jesse
Date: Sat Mar 29 17:30:37 2008
New Revision: 11264

Modified:
   experiments/rt-rules/README

Log:
 more notes

Modified: experiments/rt-rules/README
==============================================================================
--- experiments/rt-rules/README	(original)
+++ experiments/rt-rules/README	Sat Mar 29 17:30:37 2008
@@ -30,6 +30,8 @@
 
 =head1 Desired features
 
+=head2 allow users to "program" RT to behave differently with little or no programming background.
+
 =head2 Ability to mark certain rules to run asynchronously
 
 Or is it that all rules that run "after" an action automatically run async?
@@ -46,6 +48,12 @@
 
 =head2 It should be possible for a user to define rules that can be manually triggered
 
+=head2 Users should be able to define 'personal' mailing rules.
+
+=head2 Group administrators should be able to define 'group-wide' mailing rules.
+
+=head2 Queue admins should be able to define role-based mailing rules
+
 
 =head1 Non-goals (What's out of scope)
 
@@ -60,4 +68,15 @@
 
 =back
 
+=head1 Sample rules
+
+
+* When a ticket is created by someone whose email address matches 'foo.com', send them back a special autoreply, assign the ticket to susan and bump it's priority by 25.
+
+* When a ticket is created, notify the queue's adminccs with the message in the template "message creation"
+
+* If I try to create a ticket in the 'Ops' Queue with an owner of nobody, reject the create
+
+
+
 =cut