[Rt-commit] rt branch, 3.8-trunk, updated. rt-3.8.8-228-gf2332fa

[Shawn Moore]

The branch, 3.8-trunk has been updated
       via  f2332fafe055be11c7f07a58b60607a6a9e85435 (commit)
      from  30a71f4dc7b0784e8a1ace43d2f28f0e2056c0a1 (commit)

Summary of changes:
 etc/RT_Config.pm.in           |   10 ++++++++++
 lib/RT/Config.pm              |    9 +++++++++
 share/html/Ticket/Update.html |    6 ++++--
 3 files changed, 23 insertions(+), 2 deletions(-)

- Log -----------------------------------------------------------------
commit f2332fafe055be11c7f07a58b60607a6a9e85435
Author: Shawn M Moore <sartak at bestpractical.com>
Date:   Thu Dec 16 15:48:09 2010 -0500

    SuppressAutoOpenOnUpdate
    
        Cleaned up patch from Matt Zagrabelny <mzagrabe at d.umn.edu>

diff --git a/etc/RT_Config.pm.in b/etc/RT_Config.pm.in
index bf88790..ea64a2e 100755
--- a/etc/RT_Config.pm.in
+++ b/etc/RT_Config.pm.in
@@ -1299,6 +1299,16 @@ links tab.
 
 Set($ResolveDefaultUpdateType, 'Comment');
 
+=item C<$SuppressAutoOpenOnUpdate>
+
+When users click Comment or Reply on a new ticket in the web UI, the default
+status for the ticket gets set to 'open' if the status is currently 'new'.
+Setting this option to 1 will suppress that behavior and leave the default
+status as 'new'. This option can be overridden by users in their preferences.
+
+=cut
+
+Set($SuppressAutoOpenOnUpdate, 0);
 
 =item C<$OldestTransactionsFirst>
 
diff --git a/lib/RT/Config.pm b/lib/RT/Config.pm
index be14269..bc23b03 100644
--- a/lib/RT/Config.pm
+++ b/lib/RT/Config.pm
@@ -245,6 +245,15 @@ our %META = (
             },
         },
     },
+    SuppressAutoOpenOnUpdate => {
+        Section => 'General',
+        Overridable => 1,
+        SortOrder => 10,
+        Widget => '/Widgets/Form/Boolean',
+        WidgetArguments => {
+            Description => 'Suppress automatic new to open status change on ticket update' # loc
+        }
+    },
 
     # User overridable options for RT at a glance
     DefaultSummaryRows => {
diff --git a/share/html/Ticket/Update.html b/share/html/Ticket/Update.html
index c669c48..0e1b8d4 100755
--- a/share/html/Ticket/Update.html
+++ b/share/html/Ticket/Update.html
@@ -174,8 +174,10 @@ unless($DefaultStatus){
     $DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status());
 }
 
-if ($DefaultStatus eq 'new'){
-    $DefaultStatus='open';
+unless (RT->Config->Get('SuppressAutoOpenOnUpdate', $session{'CurrentUser'})) {
+    if ($DefaultStatus eq 'new') {
+        $DefaultStatus = 'open';
+    }
 }
 
 if ($DefaultStatus eq 'resolved') {

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