[rt-devel] un-merging?

Jesse jesse at fsck.com
Fri Apr 7 15:21:44 EDT 2000

Right now, you can unmerge by hand, if you understand what tickets were merged
and can reset the effective_id on the ticket objects and transactions
which got mangled.

On Fri, Apr 07, 2000 at 12:10:32PM -0700, Marion Hakanson wrote:
> Folks,
> A quick scan of archives (subjects, anyway) didn't show this topic
> as having been discussed earlier, so here comes an "enhancement request":
> Please make it possible to un-merge requests.  Our queue operators
> sometimes merge into the wrong item, and it would be really nice if
> (with admin privileges) we could un-do the damage.
> In the old "Req" system it was possible to do so (with care) by using a
> text editor on the merged text file.  It looks like with RT-1.0 it could
> be done by judicious SQL hacking, but one runs a large risk of leaving
> the database in an inconsistent state.
> Could it be as simple as "rolling back" the changes to the effective
> serial-number field, making it once again match the serial-num field?
> Naturally one would want to leave an "unmerge" transaction in both
> of the resulting requests.  And of course all bets are off when a
> multiple (nested) merge has taken place, unless one takes the trouble
> to parse the chain of transactions.
> Anyway, it would sure be handy here (:-).
> Regards,
> -- 
> Marion Hakanson <hakanson at cse.ogi.edu>
> CSE Computing Facilities
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jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
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