[rt-devel] Re: Remote linking

[Tobias Brox]

> Why do you have the queue in there? htat could easily change without the
> remote site knowing about it, nor does the remote site need it to look
> up the reference. 

I _did_ have a good reason for it, though I can't remember.  Maybe it is
not so important anyway.  But it should be possible to do lookups on other
things that only ticket ids anyway. 

> How about fsck.com-rt://<instance name>/ticket/<ticket id>

Maybe.  There should be valid URIs both for viewing a ticket ...
alternatively with an alternative template ... and for viewing a queue
view.

> 	fsck.com-rt://fsck.com/ticket/2734 
> or	fsck.com-rt://support.funcom.com/ticket/89235
> 
> my one real concern with this scheme is that some people seemed to have badly named their RT instances as "support" or "help"

If you're going to do it as an URI, and if you're going to use svc
records, the middle thing cannot be the instance name, but rather the
domain it's coming from or <instancename>.domain.

I will start working with this either right away or tomorrow.

-- 
Tobias Brox 
aka TobiX
+47 22 925 871