[rt-devel] Thoughts on mail sending for 2.0

[Tobias Brox]

> So, I'm currently wrangling with bits of RT 2.0's mail sending
> capabilities.  When it's sending mail to a group of people, should
> it be sending mail to each recipient individually with the To:
> header set _or_ should it send one message to everyone?

Ideallisticly, I think we should use the latter, but I can see reasons why
the first one might be better.

My suggestion is to separate clearly between the emails sent to external
requestors and the emails sent to misc. "watchers".  The first one should
be sent individually with only the "right" name and email in the subject.
The latter should be sent with a long Cc or Bcc list.  Whether to use Cc
or Bcc should be configurable.

-- 
Tobias Brox (alias TobiX) - +4722925871 - _urgent_ emails to
sms at tobiasb.funcom.com.  Check our upcoming MMORPG at 
http://www.anarchy-online.com/ (Qt) and play multiplayer Spades, 
Backgammon, Poker etc for free at http://www.funcom.com/ (Java)