[rt-devel] Thoughts on mail sending for 2.0

Kent Longballa Kent.Longballa at Onvoy.com
Tue Mar 28 10:03:08 EST 2000

>So, I'm currently wrangling with bits of RT 2.0's mail sending
>capabilities.  When it's sending mail to a group of people, should
>it be sending mail to each recipient individually with the To:
>header set _or_ should it send one message to everyone?  If the latter,
>should it explicity list all its recipients or should everyone be
>a blind CC? RT 1.0 explicitly lists everyone and it tends to have
>problems in some environments.
 Can it be a configurable option? At my site all of our requestors are
internal users and it would actually be nice for them to know that a
group/bunch of people all had the issue resolved or updated.

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