[rt-devel] Open from Resolved.

[Jesse Vincent]

There is code in Ticket.pm, which does this _if_ the mail comes from a ticket
requestor.  In 2.2, this will move out to be a scrip and hence a zillion
times more configurable.


On Thu, Aug 23, 2001 at 05:41:29PM -0400, Jason Slagle wrote:
> No, I think he WANTS them to go back open (That is desireable).
> 
> The call to Ticket::Open() was removed in rt-mailgate (I think I got my
> perl right, I'm a C kiddy).
> 
> Jason
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> 
> On Thu, 23 Aug 2001, Jesse Vincent wrote:
> 
> > It was in earlier releases of RT 2, but should be fixed in current releases.
> >
> >
> > On Thu, Aug 23, 2001 at 11:24:41AM -0400, Neil H. wrote:
> > > I am having tickets that are resolved however when someone replies back to
> > > it, it doesn't go from resolved back to open.  I can't really find any
> > > pattern but is there a known bug?
> > >
> > > Thanks,
> > >
> > > Neil
> > >
> > >
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> > >
> >
> >
> 
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