[rt-devel] Open from Resolved.

[Jason Slagle]

The code to do this WAS in rt-mailgate.

My tickets stopped reopening when I merged changes from 2.0.5_03 in, and I
had to readd the ->Open myself.

What's kinda bothersome is that the user must poses ModifyTicket for it to
suceed, which is only somewhat desireable.

Jason

-- 
Jason Slagle - CCNP - CCDP
Network Administrator - Toledo Internet Access - Toledo Ohio
- raistlin at tacorp.net - jslagle at toledolink.com - WHOIS JS10172
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On Thu, 23 Aug 2001, Jesse Vincent wrote:

> There is code in Ticket.pm, which does this _if_ the mail comes from a ticket
> requestor.  In 2.2, this will move out to be a scrip and hence a zillion
> times more configurable.
>
>
> On Thu, Aug 23, 2001 at 05:41:29PM -0400, Jason Slagle wrote:
> > No, I think he WANTS them to go back open (That is desireable).
> >
> > The call to Ticket::Open() was removed in rt-mailgate (I think I got my
> > perl right, I'm a C kiddy).
> >
> > Jason
> > --
> > Jason Slagle - CCNP - CCDP
> > Network Administrator - Toledo Internet Access - Toledo Ohio
> > - raistlin at tacorp.net - jslagle at toledolink.com - WHOIS JS10172
> > /"\ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
> > \ /   ASCII Ribbon Campaign  .  Interim Team Lead - . Admin -
> >  X  - NO HTML/RTF in e-mail  .        Coders        .   wombat.dal.net
> > / \ - NO Word docs in e-mail . Team Lead - Exploits . DALnet IRC Network
> >
> >
> > On Thu, 23 Aug 2001, Jesse Vincent wrote:
> >
> > > It was in earlier releases of RT 2, but should be fixed in current releases.
> > >
> > >
> > > On Thu, Aug 23, 2001 at 11:24:41AM -0400, Neil H. wrote:
> > > > I am having tickets that are resolved however when someone replies back to
> > > > it, it doesn't go from resolved back to open.  I can't really find any
> > > > pattern but is there a known bug?
> > > >
> > > > Thanks,
> > > >
> > > > Neil
> > > >
> > > >
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> > > >
> > >
> > >
> >
> >
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