[rt-devel] Open from Resolved.

[Jesse Vincent]

The code was in two places. It's now in one.  The current solution does
not require that the user has ModifyTicket.

The bit of logic I'm referring to is in Ticket->Correspond:

    # TODO this bit of logic should really become a scrip for 2.2
    if (($TransObj->IsInbound) and 
	($self->Status ne 'open') and
	($self->Status ne 'new')
       ) {
	
	my $TicketAsSystem = new RT::Ticket($RT::SystemUser);
	$TicketAsSystem->Load($self->Id);
	
	my $oldstatus = $TicketAsSystem->Status();
	$TicketAsSystem->__Set(Field => 'Status', Value => 'open');
	$TicketAsSystem->_NewTransaction 
	  ( Type => 'Set',
	    Field => 'Status',
	    OldValue => $oldstatus,
	    NewValue => 'open',
	    Data => 'Ticket auto-opened on incoming correspondence'
	  );
    }




On Thu, Aug 23, 2001 at 07:18:37PM -0400, Jason Slagle wrote:
> The code to do this WAS in rt-mailgate.
> 
> My tickets stopped reopening when I merged changes from 2.0.5_03 in, and I
> had to readd the ->Open myself.
> 
> What's kinda bothersome is that the user must poses ModifyTicket for it to
> suceed, which is only somewhat desireable.
> 
> Jason
> 
> -- 
> Jason Slagle - CCNP - CCDP
> Network Administrator - Toledo Internet Access - Toledo Ohio
> - raistlin at tacorp.net - jslagle at toledolink.com - WHOIS JS10172
> /"\ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
> \ /   ASCII Ribbon Campaign  .  Interim Team Lead - . Admin -
>  X  - NO HTML/RTF in e-mail  .        Coders        .   wombat.dal.net
> / \ - NO Word docs in e-mail . Team Lead - Exploits . DALnet IRC Network
> 
> 
> On Thu, 23 Aug 2001, Jesse Vincent wrote:
> 
> > There is code in Ticket.pm, which does this _if_ the mail comes from a ticket
> > requestor.  In 2.2, this will move out to be a scrip and hence a zillion
> > times more configurable.
> >
> >
> > On Thu, Aug 23, 2001 at 05:41:29PM -0400, Jason Slagle wrote:
> > > No, I think he WANTS them to go back open (That is desireable).
> > >
> > > The call to Ticket::Open() was removed in rt-mailgate (I think I got my
> > > perl right, I'm a C kiddy).
> > >
> > > Jason
> > > --
> > > Jason Slagle - CCNP - CCDP
> > > Network Administrator - Toledo Internet Access - Toledo Ohio
> > > - raistlin at tacorp.net - jslagle at toledolink.com - WHOIS JS10172
> > > /"\ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
> > > \ /   ASCII Ribbon Campaign  .  Interim Team Lead - . Admin -
> > >  X  - NO HTML/RTF in e-mail  .        Coders        .   wombat.dal.net
> > > / \ - NO Word docs in e-mail . Team Lead - Exploits . DALnet IRC Network
> > >
> > >
> > > On Thu, 23 Aug 2001, Jesse Vincent wrote:
> > >
> > > > It was in earlier releases of RT 2, but should be fixed in current releases.
> > > >
> > > >
> > > > On Thu, Aug 23, 2001 at 11:24:41AM -0400, Neil H. wrote:
> > > > > I am having tickets that are resolved however when someone replies back to
> > > > > it, it doesn't go from resolved back to open.  I can't really find any
> > > > > pattern but is there a known bug?
> > > > >
> > > > > Thanks,
> > > > >
> > > > > Neil
> > > > >
> > > > >
> > > > > _______________________________________________
> > > > > rt-devel mailing list
> > > > > rt-devel at lists.fsck.com
> > > > > http://lists.fsck.com/mailman/listinfo/rt-devel
> > > > >
> > > >
> > > >
> > >
> > >
> > > _______________________________________________
> > > rt-devel mailing list
> > > rt-devel at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-devel
> > >
> >
> >
> 
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.