[rt-devel] Possible fix to attachment mail problem (2.0.x)

[Kevin Croombs]

Dear Matt,

On Wed, Jul 25, 2001 at  8:39:07AM -0400, Matthew D. Stock wrote:
> I think I've found where things go wrong, but I don't have anough of a
> global understanding of the code to put a patch together.  I figured that
> I'd report my findings and see if someone can suggest the right way to fix
> what I'm seeing.
> 
> The problem that I'm running into relates to mime sent into RT.  It gets
> parsed correctly and displayed via WebRT, but outgoing mail doesn't provide
> any content at all, even any initial text part.

My Correspondence template looks like this:

{
   $Transaction->Attachments('text/plain')->First->Content ||
   $Transaction->Attachments('text/html')->First->Content ||
   "No Viewable Message."
}	 

This (taken from a post here a while ago) should give you at least
some message content.

I have also hacked together a "BounceAll" scrip action (attached).
It will pass on all attachments. Copy into your lib/RT/Action and
update your DB as below.

On Fri, Jul 06, 2001 at  2:10:32PM +0100, Kevin Croombs wrote:
> 3. New scrip action "BounceAll".  We wanted email attachments on
> correspondence to be passed on.  BounceAll.pm also removes people
> from To, Cc & Bcc if they were on the To or Cc list of the original
> email.  We have $ParseNewMessageForTicketCcs set, which causes email
> Cc's to be added to RT's Cc list.  When RT sends email out it is
> CC'd to those on the CC list.  If the requester happens to
> "reply-to-all", they'll send a mail to RT and RT's CC list - when RT
> gets the mail it'll send yet another copy to everyone on the CC
> list.  BounceAll removes these people so that they only get one
> copy.  Attached "BounceAll.pm".
[..]
> You'll need to update your ScripActions table if you want to use
> these modules, something like:
> > insert into ScripActions(Name, Description, ExecModule, Argument)
> > values ("BounceAllWatchers", "Forward mail to all watchers",
> > "BounceAll", "All");
> >
> > insert into ScripActions(Name, Description, ExecModule, Argument)
> > values ("BounceRequestorsAndCcs", "Forward mail to requestors",
> > "BounceAll", "Requestor,Cc");
> >
> > insert into ScripActions(Name, Description, ExecModule, Argument)
> > values ("BounceAdminWatchers", "Forward mail to admin watchers",
> > "BounceAll", "AdminCc");

-- 
Kevin Croombs - Technical Support (support at tao-group.com)
Tao Group (http://www.tao-group.com)
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