[rt-devel] "Ticket couldn't be loaded"

Carl Potter Carl_Potter at SensArray.com
Wed Jun 20 16:27:07 EDT 2001

If you do a "Goto ticket ___" first, then go somewhere else within RT, and
then hit the original URL again it works.

It even works after you've logged out.  It seems constant that it will work
if you do a "Goto ticket ___", but not if you browse to it.

Hitting the link from the email transaction a 2nd time will just continue to
prompt you to log in.

Here is the form of the link that is given in the email:

The line in my Transaction Scrip that makes the URL looks like this:  Ticket
<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

This is identical to the URL you'd get after you do a "Goto ticket ___" or
browse down to the ticket.

There is one other person in the list that has reported this (found it when
I was trying to fix it myself).


Carl Potter

-----Original Message-----
From: Jesse [mailto:jesse at fsck.com]
Sent: Wednesday, June 20, 2001 3:00 PM
To: Carl Potter
Cc: rt-devel at lists.fsck.com; Brian Paquette
Subject: Re: [rt-devel] "Ticket couldn't be loaded"

I've not seen this before.  But i've got a few ideas.

        If you click on the link again after you log in, does it work?
        What is the exact form of the link? (Can you provide an example?)

On Wed, Jun 20, 2001 at 12:53:30PM -0700, Carl Potter wrote:
> RT-1-3-94
> The transaction notice on ticket creation has a URL to the ticket.
> on this URL will give you an RT login prompt.  Logging in will give you
> "Ticket couldn't be loaded".  However, you can get to it easily using the
> "Goto ticket ___" button.  
> The Apache log records this each time as:  "WebRT: Ticket couldn't be
> ()".  This is also true for the RT logs (same exact log entry).
> Other than this RT seems flawless.  Anyone know the answer to this
> problem?
> TIA,
> Carl Potter
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> Rt-devel mailing list
> Rt-devel at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-devel

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