[rt-devel] import 1.0 problem

Sherrill (Pei-chih) Verbrugge spv at gospelcom.net
Tue Jun 26 13:19:23 EDT 2001


The import script died on importing ticket section with the following

Importing tickets...
main::MigrateTickets() called at import-1.0-to-2.0 line 72

It died consistently on MigrateTickets() function starting at RT
version 1-3-105.  I also tried RT version 1-3-101, 1-3-102, 1-3-103
and 1-3-104, and these versions finish the import script without a
command line error except the "history" is null in all the tickets when I
check it out using the web interface.  I am using redhat7.1, rt-1-0-4 and
MySQL 3.23.36 (which comes with redhat7.1).

This is a clean install of RT2, and I run import script right after I
issue "make install".  Below is the error in the rt.log.* after running
the import script.  Do you know how I can fix the errors?  Thanks for your

RT::User=HASH(0x881f00c)->HasQueueRight Couldn't find a queue id at
/usr/local/rt2/lib//RT/User.pm line 609
        RT::User::HasQueueRight('RT::User=HASH(0x881f00c)', 'TicketObj',
'RT::Ticket=HASH(0x88b9ed8)', 'Right', 'ShowTicket') called at
/usr/local/rt2/lib//RT/Ticket.pm line 2803
        RT::Ticket::HasRight('RT::Ticket=HASH(0x88b9ed8)', 'Principal',
'RT::User=HASH(0x881f00c)', 'Right', 'ShowTicket') called at
/usr/local/rt2/lib//RT/Ticket.pm line 2774
'ShowTicket') called at /usr/local/rt2/lib//RT/Ticket.pm line 2724
        RT::Ticket::_Value('RT::Ticket=HASH(0x88b9ed8)', 'EffectiveId')
called at /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm line

DBIx::SearchBuilder::Record::AUTOLOAD('RT::Ticket=HASH(0x88b9ed8)') called
at /usr/local/rt2/lib//RT/Ticket.pm line 91
        RT::Ticket::Load('RT::Ticket=HASH(0x88b9ed8)', 8) called at
/usr/local/rt2/lib//RT/Record.pm line 96
        RT::Record::Create('id', 1, 'EffectiveId', 1, 'Queue', 3, 'Owner',
2, ...) called at /usr/local/rt2/lib//RT/Ticket.pm line 449
        RT::Ticket::Import('RT::Ticket=HASH(0x88b9ed8)', 'id', 1, 'Queue',
'support', 'Status', 'resolved', 'Requestor', ...) called at
import-1.0-to-2.0 line 428
        main::MigrateTickets() called at import-1.0-to-2.0 line 72
1_HasRight called without an AppliesTo object
Use of uninitialized value in concatenation (.) at import-1.0-to-2.0 line

        main::MigrateTickets() called at import-1.0-to-2.0 line 72

Sherrill (Pei-chih) Verbrugge
spv at gospelcom.net
ext. 273

More information about the Rt-devel mailing list