[rt-devel] Scrip for changing queues

Eric Mandel EMandel at worldnow.com
Tue Jun 26 12:51:00 EDT 2001

I actually just noticed one issue with regards to the e-mail that gets
generated by this scrip.

The From: field has this: 
Apache [Apache at worldnow.com]; on behalf of; Eric Mandel via RT
[tickets at worldnow.com]

Normally, scrips have a from field that looks like: 
Eric Mandel via RT [production at worldnow.com]

Any idea why this scrip would look different.

-----Original Message-----
From: Jesse [mailto:jesse at fsck.com]
Sent: Tuesday, June 26, 2001 10:38 AM
To: Eric Mandel
Cc: 'rt-devel at fsck.com'
Subject: Re: [rt-devel] Scrip for changing queues

Actually, I built one of these for a client in the past few weeks:


I'd love to hear how it works for you

On Tue, Jun 26, 2001 at 10:27:10AM -0400, Eric Mandel wrote:
> I think I remember seeing a question about this in the past but I can't
> to find it.
> We have been using RT2 for a while now and have received some feedback on
> the system. One item that pretty much everyone has asked for is a way to
> notify admin watchers when a ticket changes queues. There doesn't appear
> be a scrip for this and it doesn't fall under OnCreate. Is there a
> workaround for this? Either by creating a new scrip or having OnCreate
> this scenario?
> Thanks.
> Eric Mandel
> WorldNow
> _______________________________________________
> Rt-devel mailing list
> Rt-devel at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-devel

jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I admit that X is the second worst windowing system in the world, but all
others I've used are tied for first.   

More information about the Rt-devel mailing list