[rt-devel] feature: autonotify open AND close

[Christopher Kolar]

I hope that it is not cheeky for a person who has used this for all of a 
week to submit a suggestion.  In configuring my queues I like having our 
users get an auto-reply when the ticket is generated.  Because our users 
don't need to see everything that happens along they way, they are not 
notified of transactions.  It would be nice, though, if there were a way of 
having them be notified when the ticket is closed without their having to 
see all of the transactions in between.  I know that it would be done with 
correspondence, but one department will be using it for print job requests 
and other high volume stuff so it would be nice for them and others is 
there was just a one-click "it's done" capacity.

Cheers,

--chris