[rt-devel] feature: autonotify open AND close

[Jesse]

You'll see that in 2.0 ;)


On Fri, Mar 02, 2001 at 03:09:39PM -0600, Christopher Kolar wrote:
> I hope that it is not cheeky for a person who has used this for all of a 
> week to submit a suggestion.  In configuring my queues I like having our 
> users get an auto-reply when the ticket is generated.  Because our users 
> don't need to see everything that happens along they way, they are not 
> notified of transactions.  It would be nice, though, if there were a way of 
> having them be notified when the ticket is closed without their having to 
> see all of the transactions in between.  I know that it would be done with 
> correspondence, but one department will be using it for print job requests 
> and other high volume stuff so it would be nice for them and others is 
> there was just a one-click "it's done" capacity.
> 
> Cheers,
> 
> --chris
> 
> 
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jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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