[rt-devel] rt2 config question

[Jesse]

Simple. There's a known bug in the OnCorrespond scrip.
#292  on http://fsck.com/rt2/NoAuth/Buglist.html


On Tue, Mar 27, 2001 at 03:49:32PM -0500, Andrew Auderieth wrote:
> 
> I'm trying to configure RT2 to mirror my current RT behaviour.
> 
> Specifically, I want a requestor to receive an autoresponse from RT only 
> when a ticket is first created.  The "OnCreate" script does that just 
> fine.
> 
> The problem arises in that if I do not set any other scrips, when I reply 
> to a ticket from the web interface, no email is sent to the requestor.  If 
> I use OnCorrespond, or OnTransaction, email from the the web interface is 
> sent to the Requestor just fine.
> 
> 
> However, if the Requestor then replies to the correspondance, they receive 
> an autoresponse from RT, which I do not want to happen.  The only 
> automatic response the requestor should ever receive is upon ticket 
> creation.
> 
> Is there any way around this, or do I need to hack the scrips a bit?
> 
> 
> Thanks.
> 
> 
> - Andrew
> 
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-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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