[rt-devel] Future feature

[Eric Mandel]

In evaluating a few of the ticketing systems out there, they all paled in
comparison to RT. I did come across one feature though in one of them that I
though was pretty nice idea. I figured I would bounce it around. When a
ticket is generated, e-mail the requestor with a randomly generated password
and a link that they can follow and view their ticket including the status
and comments. Any thoughts?

Eric Mandel
WorldNow
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