[rt-devel] Future feature

[Jesse]

Actually, whether or not an end-user can see the comments depends solely
on whether you grant 'requestor' or 'everyone' the right to See Comments.
This all falls into the 'site configurable' bucket :)



On Mon, May 21, 2001 at 10:11:48PM +0000, Feargal Reilly wrote:
> Sounds good to me. I know not everyone would ne crazy about client's seeing the comments, but it's the sort of thing a lot of companies would sell as part of the service. And since the requestor will already have a DB user entry, it won't increase the size any. I remember being impressed by Xircom's support site, as I could log in and view the ticket's history, so I could see that while they weren't getting back to me, things were happening. Good one for the wishlist.
> 
> -Feargal.
> 
>     _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
>    _/       _/   _/    _/  Systems Administrator,
>   _/       _/   _/_/_/_/   The Communications Interactive Agency.
>  _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8732249.
> 
> 
>      In evaluating a few of the ticketing systems out there, they all paled in
>      comparison to RT. I did come across one feature though in one of them that
>       I
>      though was pretty nice idea. I figured I would bounce it around. When a
>      ticket is generated, e-mail the requestor with a randomly generated passwo
>      rd
>      and a link that they can follow and view their ticket including the status
>      and comments. Any thoughts?
>      
>      Eric Mandel
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-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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I admit that X is the second worst windowing system in the world, but all the 
others I've used are tied for first.