[rt-devel] Future feature

[Feargal Reilly]

Sounds good to me. I know not everyone would ne crazy about client's seeing the comments, but it's the sort of thing a lot of companies would sell as part of the service. And since the requestor will already have a DB user entry, it won't increase the size any. I remember being impressed by Xircom's support site, as I could log in and view the ticket's history, so I could see that while they weren't getting back to me, things were happening. Good one for the wishlist.

-Feargal.

    _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
   _/       _/   _/    _/  Systems Administrator,
  _/       _/   _/_/_/_/   The Communications Interactive Agency.
 _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8732249.


     In evaluating a few of the ticketing systems out there, they all paled in
     comparison to RT. I did come across one feature though in one of them that
      I
     though was pretty nice idea. I figured I would bounce it around. When a
     ticket is generated, e-mail the requestor with a randomly generated passwo
     rd
     and a link that they can follow and view their ticket including the status
     and comments. Any thoughts?
     
     Eric Mandel
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