[rt-devel] auto-escalation AKA time-triggered scrips

[Alex Pilosov]

I was thinking about a subject of auto-escalation for a given ticket, and
essentially it seems to be its about having a scrip be called on a event
that's determined by time. (Such as, if the ticket has been in a given
condition for X hours, move it to a given quote, or some such). 

So, apparently, to implement such, there's a need for rtd, a daemon which
would scan all queues every minute, see if a scrip condition has been met,
and execute the scrip. 

I'm willing to implement it as described above, if it makes sense :)

-alex