[rt-devel] auto-escalation AKA time-triggered scrips

[Jesse]

I've actually been looking at what it would take to build an rtcron system
for a client. I might well have something to show within a few weeks.

FWIW, the scan every ticket every minute method just won't scale past
a few thousand tickets. But there are ways to get what we want :)

        -j


On Wed, May 30, 2001 at 04:06:19PM -0400, Alex Pilosov wrote:
> I was thinking about a subject of auto-escalation for a given ticket, and
> essentially it seems to be its about having a scrip be called on a event
> that's determined by time. (Such as, if the ticket has been in a given
> condition for X hours, move it to a given quote, or some such). 
> 
> So, apparently, to implement such, there's a need for rtd, a daemon which
> would scan all queues every minute, see if a scrip condition has been met,
> and execute the scrip. 
> 
> I'm willing to implement it as described above, if it makes sense :)
> 
> -alex
> 
> 
> _______________________________________________
> Rt-devel mailing list
> Rt-devel at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-devel
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

As I sit here alone looking at green text on a laptop in a mostly bare room listening 
to loud music wearing all black, I realize that that it is much less cool in real life :)
			--Richard Tibbetts